At DAXVELY, we aim to provide a clear, fair, and reliable return and refund experience. We are committed to helping customers resolve order-related concerns while ensuring that each request is reviewed in accordance with our policies and applicable consumer protection laws.

This Return & Refund Policy applies to eligible purchases made through daxvely.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@daxvely.com.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

Please include all original product components, accessories, detachable elements, assembly parts, product inserts, and instructions where provided. Returning the product in its original protective packaging is recommended wherever reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because DAXVELY products may feature sculptural structures, delicate components, distinctive surface finishes, connecting elements, or carefully balanced forms, returned items should be packaged securely to help prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage. Products should not have been subjected to unauthorized repairs, modifications, improper cleaning, or handling that could affect their condition. All included accessories and components should be returned wherever applicable.

For DAXVELY products, return eligibility may depend on whether an item has been assembled, modified, damaged, or handled beyond what is reasonably necessary to inspect or evaluate it, subject to applicable law and product-specific return conditions.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products expressly identified as non-returnable before purchase may also be excluded from preference-based returns where permitted by law.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your DAXVELY order promptly after delivery.

This is particularly important for products featuring delicate sculptural structures, balance components, connecting elements, decorative finishes, bases, detachable parts, or other components that may be affected during transportation.

If your order arrives broken, damaged, defective, incorrect, or incomplete, or if accessories or components are missing, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging and outer shipping package, a photograph of the shipping label where available, and a short video demonstrating the issue where relevant.

For products with assembly requirements or movable components, a short video may be particularly helpful when the issue involves structural instability, damaged connecting elements, assembly difficulties, or other product-related concerns.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer protection laws.

6. Basic Product Checks Before Return

For certain product-related issues, our customer support team may first provide reasonable inspection guidance or troubleshooting suggestions where appropriate.

These may include checking whether the product has been assembled according to the provided instructions, confirming that the required components are present, reviewing the positioning and stability of the base, checking connections between intended components, and consulting the product instructions or care information.

For products with multiple structural elements, we may request photographs or additional information to better understand the nature of the issue.

You are not required to continue using or handling any product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selection by the customer, no longer wanting the product, products not matching personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If DAXVELY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by DAXVELY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any refund of original shipping charges will be handled in accordance with the circumstances of the return and applicable legal requirements.

9. Return Address

Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.

For this reason, please do not return products to our registered business address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

DAXVELY products may feature sculptural forms, delicate structures, decorative finishes, bases, connecting components, detachable elements, or other details that require careful handling during transportation.

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, please include the main product, all original components, detachable parts, accessories, assembly elements, product inserts or instructions where provided, original protective materials, original product packaging, and any other items originally included with the order.

Delicate sculptural objects should be securely protected against movement, impact, bending, and pressure inside the package.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping, subject to applicable law.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include bases, connecting elements, detachable structural components, assembly accessories, product manuals, protective packaging, or other included items.

Any deduction will be assessed according to the circumstances of the return, the nature and value of the missing items, and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm the product's identity, return eligibility, condition, reason for return, included accessories, and the condition of its structural elements, decorative finishes, connecting components, and other relevant product details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

Our inspection process is intended to establish the condition of the returned item and determine the appropriate resolution under this policy and applicable law.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once DAXVELY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider. We cannot guarantee the exact date on which refunded funds will become available in your account.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches, cracks, breakage or other damage, unauthorized modifications, unauthorized repairs, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed based on the individual circumstances of the return and the requirements of applicable law.

No deduction will be applied where prohibited by applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

DAXVELY products may be offered in different sizes, colors, finishes, sculptural forms, designs, or product variations, depending on the individual collection. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most practical option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred product.

Please contact our customer support team before returning a product for exchange. Our team will review your request and advise you on the available options.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@daxvely.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

The timing of the refund becoming available depends on the relevant payment provider and financial institution.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, applicable carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

Any refund decision will be made in accordance with the circumstances of the case and applicable consumer protection laws.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

DAXVELY products featuring delicate sculptural forms or multiple structural components may also require additional protective packaging for international return transportation.

Please contact us before sending any international return so that we can provide the appropriate instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team.

Brand: DAXVELY

Website: daxvely.com

Legal Entity: Wuhan Yongqing Beauty Co., Ltd.

Registered Business Address: Room B2002-1, 6/F, Junhua Building, No. 181 Jianghan Road, Jianghan District, Wuhan, Hubei Province, China

Unified Social Credit Code: 91420103MAEA1BAM0G

Customer Support Email: service@daxvely.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged products, missing components, or other product-related issues, please include clear photographs and videos where relevant. This information will help us review your request more efficiently.

Please do not send complete credit card information, CVV or security codes, or account passwords by email.

daxvely.com is owned and operated by Wuhan Yongqing Beauty Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

DAXVELY — Sculptural Forms. Celestial Perspectives. Timeless Design.